Zway CRM app Privacy Policy

Zway CRM app Privacy Policy

Effective Date: 10th June 2025

Welcome to Zway CRM. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect the information processed through our mobile application. Zway CRM is a product of Zworktechnology.

1. Introduction

Zway CRM is a mobile application designed for exclusive use by our customers. The app allows users to manage and interact with leads generated through their ad campaigns. This is not a publicly available app. Access is restricted to authorized users who are clients of Zwork technology digital marketing (Social Media Marketing) services.

By using the app, you agree to the practices outlined in this Privacy Policy.

2. Information We Handle

Zway CRM does not collect personal data directly from end users. Instead, the app receives data shared by our backend systems, originating from client-managed campaigns. This includes:

Lead Information: Name, email address, phone number, campaign source

Campaign Data: Platform source (e.g., Facebook, Instagram, Google), timestamps, lead metadata

No data is collected from your device such as contacts, photos, location, or personal identifiers.

3. How We Use Your Information

We use this information strictly to:
- Display lead data to our clients for sales follow-ups
- Enable calling or messaging leads via the app
- Improve operational CRM functions (e.g., faster access, simple UX)

We do not use this data for marketing, profiling, resale, or advertising purposes.

4. Data Sharing and Disclosure

We do not share your data with:
- Advertisers
- Analytics providers
- Third-party apps or services

Data is shared only between Zway CRM and the specific client who owns it. Every client sees only their own data. Internal staff may access client data only when necessary for support or service delivery and are bound by confidentiality agreements.

5. Data Retention

We retain your campaign and lead data:
- As long as your subscription to our CRM service is active
- Or until you request deletion (subject to verification)

If your contract with us ends or you requested a force contract removal, we may archive or delete data based on our retention policy or legal obligations. For specific data removal, contact our team directly.

6. Data Security

We take your data security seriously and implement industry-standard measures including:
- SSL/TLS encryption during data transmission
- Secure API endpoints
- Token-based authentication
- Role-based access controls

However, no app or system can be 100% secure. Please ensure your device and login credentials are protected.

7. Your Rights

Although this app is not intended for public use, we respect your rights as a user, including:
- Access: You can request to view what data is being displayed.
- Correction: You can request corrections to inaccurate or outdated lead data.
- Deletion: You can request data deletion (through your company admin or directly with us).
- Consent Withdrawal: You can stop using the app and request disconnection of your account at any time.

To exercise these rights, contact us using the details below.

8. Children's Privacy

Our services are intended for professionals and businesses. The app is not designed for children under 18 and we do not knowingly collect any data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify users of significant changes via in-app notices or through your account email.

You are encouraged to review this policy from time to time.

10. Contact Us

For any questions, concerns, or privacy-related requests, please contact:

📧 Email: info@zworktechnology.com

📍 Address: Rajaji Street, Ayyappa Nagar, Tiruchirappalli, Tamilnadu, India

🌐 Website: https://zworktechnology.com/